Lita Data And Other Policies - Lost In The Astral

Your Data, Our Priority

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Our Commitment to Your Privacy, Terms of Service and other Policies

Privacy Policy

Effective Date: October 15, 2024
Last Updated: October 15, 2024

At Lost in the Astral LLC (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services, website, and platforms, including compliance with the applicable laws and regulations in Oregon and the U.S.

1. Information We Collect

We collect several types of information to improve the services we offer and enhance your experience with us. The types of data we collect include:

Personal Information: This includes name, email address, phone number, mailing address, payment information, and any other personal data you provide during bookings, purchases, or inquiries.
Non-Personal Information: This includes browsing history, cookies, IP address, and usage data that helps us analyze and improve the user experience on our website and platforms.
Sensitive Information: We may collect sensitive information if you voluntarily provide it during coaching, mentoring, or spiritual counseling sessions, but this data will be treated with the highest level of confidentiality.

2. How We Collect Your Information

We collect information in the following ways:

Directly from you: When you sign up for services, book appointments, purchase products, subscribe to newsletters, or submit inquiries through our website or other platforms.
Automatically: Through cookies, web beacons, and other tracking technologies when you visit our website.
Third-party services: We may use third-party services (e.g., Google Analytics, Stripe for payment processing) that also collect information from you according to their own privacy policies.

3. Use of Your Information

We use the collected information for the following purposes:

Service Delivery: To provide and improve the services and products we offer, including coaching, mentoring, and other spiritual or personal development services.
Customer Support: To assist with inquiries, provide customer service, and communicate with you about your appointments, orders, or subscriptions.
Marketing: To send you updates, promotions, or newsletters if you have opted in. You can opt out at any time.
Compliance: To comply with legal obligations and enforce our terms and conditions.

We will never sell or share your personal information with third parties for marketing purposes without your explicit consent.

4. Legal Basis for Processing (GDPR Compliance)

If you are accessing our services from within the European Economic Area (EEA), we will process your personal data based on one or more of the following legal grounds:

Consent: You have given clear consent for us to process your personal information.
Contract: Processing your information is necessary for us to fulfill a contract with you (e.g., providing services).
Legal Obligation: We need to process your data to comply with legal requirements.
Legitimate Interests: Processing your data is in our legitimate business interests, which do not override your personal rights.

5. Your Privacy Rights

Depending on your jurisdiction, you have certain rights related to your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete information.
Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
Restriction/Objection: You may request to restrict the processing of your personal data or object to its processing.

To exercise these rights, please contact us at:

Lost in the Astral LLC
Email: [email protected]
Phone: (503) 664-0171
Mailing Address: Lost in the Astral LLC, Newport, Oregon

6. Data Retention

We retain your personal data for as long as necessary to provide services, fulfill transactions, or comply with legal requirements. If you wish to have your data deleted or removed, please contact us, and we will take appropriate measures in accordance with the law.

7. Data Protection and Security

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure hosting services, encryption of sensitive data, and restricted access to personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, provide essential website functionality, and analyze website traffic.

You can choose to disable cookies in your browser settings, but doing so may affect your ability to use some features of our website.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party service providers (e.g., Google Analytics, Stripe). Please note that we are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

10. Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a minor, we will take steps to delete such information.

11. International Data Transfers

If you are accessing our services from outside the U.S., please be aware that your personal data may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to the transfer of your personal data to the U.S.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes via email or through our website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Lost in the Astral LLC
Email: [email protected]
Phone: (503) 664-0171
Mailing Address: Lost in the Astral LLC, Newport, Oregon

Oregon-Specific Privacy Provisions

In compliance with Oregon law, we are committed to protecting your rights, including your right to privacy, as outlined under ORS 646.607 and related laws. Oregon residents may request access to or deletion of their personal data in compliance with the state’s specific legal requirements.

If you are an Oregon resident and would like to exercise your rights under the state’s privacy laws, please contact us at:

Email: [email protected]
Phone: (503) 664-0171

Terms and Conditions

Effective Date: October 15, 2024

Last Updated: October 15, 2024

Welcome to Lost in the Astral LLC (“we,” “us,” or “our”). By accessing or using our website, services, and products, you agree to comply with and be bound by the following terms and conditions (“Terms”). These Terms govern your use of the website, any services, and any products provided by Lost in the Astral LLC, located at [insert website URL] (the “Website”). Please read them carefully.

1. Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not use our website or services.

2. Changes to Terms

Lost in the Astral LLC reserves the right to modify or update these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our website. Your continued use of the website and services after any changes indicates your acceptance of the updated Terms.

3. Services and Products

Lost in the Astral LLC provides spiritual counseling, mentoring, coaching, workshops, courses, and other related services, both online and in-person. All services and products are provided on an “as-is” basis, and we make no guarantees regarding the results or outcomes from using our services.

Online Services: Services delivered through digital platforms (video calls, online courses, etc.) are subject to your compliance with these Terms and your appropriate use of the technology.
In-Person Services: Services such as massage therapy are available in person and are provided based on mutual scheduling and agreement.

4. Client Responsibilities

You agree to provide accurate and complete information when booking services or purchasing products through our website. You are solely responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

5. Bookings and Appointments

By booking services through Lost in the Astral LLC, you agree to provide valid and current contact information and make yourself available at the agreed-upon time for your session. Failure to attend or cancel services within the cancellation window may result in a fee, as outlined in our Cancellation Policy.

6. Payment Terms

All payments for services or products must be made in full prior to the scheduled session or shipment unless otherwise agreed upon. We accept payments via [Stripe, PayPal, etc.] through secure third-party payment processors. All prices are in U.S. dollars unless stated otherwise.

Payment Disputes: If there is a dispute regarding a payment, please contact us directly to resolve the matter. Chargebacks or unauthorized payment disputes may result in legal action to recover unpaid funds.

7. Refunds

Refunds for services or products are subject to our Refund Policy, which you can view on our website. We strive to provide high-quality services, but refunds may not always be available, especially after a service has been delivered.

8. Cancellations

If you need to cancel a scheduled service, you must do so within the time frame specified in our Cancellation Policy. Cancellations made outside of the allowed time frame may incur a cancellation fee.

9. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, videos, and materials related to our services and products, are the intellectual property of Lost in the Astral LLC and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use any content from our website without our express written permission.

10. Limitation of Liability

Lost in the Astral LLC and its officers, employees, or affiliates shall not be held liable for any damages, direct or indirect, arising from the use of our website, services, or products, including but not limited to personal injury, emotional distress, financial loss, or any other consequence of using our services.

No Warranty: We make no warranties, express or implied, regarding the effectiveness of our services. Results may vary depending on individual circumstances.

11. User Conduct

By using our website and services, you agree not to:

Engage in any illegal activity or violate any applicable laws and regulations.
Post or share any content that is harmful, defamatory, abusive, harassing, or infringing on the rights of others.
Attempt to hack, disrupt, or otherwise compromise the functionality of our website or services.

We reserve the right to suspend or terminate your access to our services if you violate any part of these Terms.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By agreeing to these Terms, you also agree to the terms of our Privacy Policy.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles. Any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Oregon.

14. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of our services, the parties agree to first attempt to resolve the matter through good-faith negotiations. If the matter cannot be resolved, it shall be submitted to mediation or arbitration in Oregon, in accordance with applicable rules.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

16. Termination

We reserve the right to terminate or suspend your access to our website or services at our sole discretion if you breach any part of these Terms or engage in unlawful or inappropriate behavior.

17. Contact Information

If you have any questions or concerns regarding these Terms or our services, please contact us:

Lost in the Astral LLC
Email: [email protected]
Phone: (503) 664-0171
Mailing Address: Lost in the Astral LLC, Newport, Oregon

Refund Policy

Effective Date: October 15, 2024

Last Updated: October 15, 2024

At Lost in the Astral LLC, we strive to ensure our clients are satisfied with the services and products we provide. However, we understand that situations may arise where refunds are requested. Please read our refund policy carefully.

1. Digital Products (eBooks, PDFs, Courses, etc.)

All sales of digital products, including eBooks, PDFs, online courses, and downloadable content, are final and non-refundable. Once access to the digital content has been granted, no refunds will be issued.

2. In-Person Services (Massage Therapy, Spiritual Counseling, etc.)

Refunds for in-person services such as massage therapy, spiritual counseling, or other hands-on services are as follows:

No Show: If you do not show up for a scheduled in-person service without prior notice, no refund will be issued.
Late Cancellations: If you cancel less than [24 hours] before your appointment, you may be eligible for a partial refund, but a cancellation fee of 50% of the service cost will be deducted.
Cancellations before 24 Hours: Full refunds are available for cancellations made at least 24 hours in advance of your scheduled appointment.

3. Online Services (Coaching, Mentoring, Spiritual Counseling, etc.)

Single Sessions: Cancellations made at least 24 hours before your scheduled online session are eligible for a full refund. Cancellations made within 24 hours of the scheduled session will not be refunded.
Packages: If you have purchased a coaching, mentoring, or counseling package, no refunds will be issued for completed sessions. For uncompleted sessions, cancellations made within 24 hours of the upcoming session will not be refunded. Full refunds for future uncompleted sessions are available for cancellations made at least 24 hours in advance of the next scheduled session.

4. Workshops and Events

Refunds for workshops, classes, or events are as follows:

Cancellations within 7 days of the event: No refunds will be issued for cancellations made within 7 days of the event start date.
Cancellations before 7 days: If you cancel at least 7 days before the event, you will be eligible for a full refund.

5. Special Circumstances

In the event of a medical emergency or other extenuating circumstances, please contact us directly at [email protected] or (503) 664-0171 to discuss your situation. Refunds or credits may be issued on a case-by-case basis.

Cancellation Policy

Effective Date: October 15, 2024

Last Updated: October 15, 2024

At Lost in the Astral LLC, we respect your time and ask that you respect ours. To ensure that we can continue to provide high-quality service to all of our clients, we have established the following cancellation policy.

1. Cancellation Window

In-Person Services: We require at least 24 hours’ notice for cancellations of in-person services, including massage therapy, spiritual counseling, or coaching. If you cancel within the 24-hour window, a 50% cancellation fee will be charged.
Online Services: We also require at least 24 hours’ notice for cancellations of online services such as virtual coaching, mentoring, or counseling. If you cancel within 24 hours of your scheduled session, the full service fee will be charged.

2. No Show Policy

If you fail to attend a scheduled in-person or online service without notifying us in advance, the full fee will be charged, and no refunds will be issued.

3. Workshops, Classes, and Events

Cancellations before 7 days: You may cancel your spot in a workshop, class, or event with at least 7 days’ notice to receive a full refund.
Cancellations within 7 days: No refunds will be given for cancellations made within 7 days of the event start date.

4. Rescheduling

You may reschedule your session or service with at least 24 hours’ notice without incurring a fee. However, rescheduling within the 24-hour window may result in a rescheduling fee of 25% of the service price, subject to availability.

5. Emergency Cancellations

We understand that emergencies happen. If you need to cancel due to a medical emergency or other extenuating circumstance, please contact us directly at [email protected] or (503) 664-0171. We will evaluate these situations on a case-by-case basis and may waive the cancellation fee under certain conditions.

6. Late Arrival

If you arrive late for an in-person or online session, we may not be able to extend the session beyond the scheduled time. You will still be responsible for the full service fee, and your session may be shortened to accommodate the schedule.

7. Provider Cancellations

In the unlikely event that Lost in the Astral LLC needs to cancel or reschedule your service, you will be given the option to receive a full refund or reschedule for a future date without any fees.